FAQs
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Partner Services at TBOM (The Bank of Missouri) develops relationships with fintech organizations, servicers and processers to support our general use and private label credit cards, installment loans and banking as a service products. Read on for common FAQ's about credit report entries and credit cards.
Credit report entries
We work with other companies and retailers to provide credit for customers. Even though some cards may have a different brand name, TBOM is the issuer and provides credit reporting on the account.
To dispute information TBOM reported to a credit bureau, you should file a dispute with the credit bureau where you observed the information you believe is inaccurate.
Request your free annual credit report at www.annualcreditreport.com.
Credit card service
In most cases, the servicer or program manager will provide your card to you within 7-10 business days. If your card is not received within that timeframe, or if you need a replacement card, please contact the servicer or program manager directly.
You can manage your account through the online account center for your specific card.
Contact your servicer or program manager using the number on your card or your billing statement.
Credit card feedback
Please see the terms and conditions associated with your account. All servicers or program managers have specific billing rights which provide the proper methods for submitting a dispute included in their terms and conditions and/or statement of account. If you have received an explanation from the servicer or program manager and still believe there is an error, please contact us online or call 888-547-6541.
If you have a complaint regarding the servicer or program manager's customer service, please contact the servicer or program manager directly using the phone number on your card or billing statement. If you have received an explanation from the servicer or program manager and are still unsatisfied, contact us online or call 888-547-6541.
If you have believe an account was opened without your consent, please contact the servicer or program manager directly using the phone number on your card or billing statement. If you have received an explanation from the servicer and are still unsatisfied, contact us online or call 888-547-6541.